Hiring on Belancer
How to buy a gig on Belancer (order, pay and send requirements)
In short. Pick a package, add extras, pay with bKash, Nagad, card or PayPal, then send your requirements. Your money is held safely until you approve the delivery. It takes 6 steps: Compare packages; Add extras and continue; Choose who's paying; Choose how to pay; Check the summary and pay.
Updated October 2, 20263 min read6 steps
- Clients
- Companies
On this page
To buy a gig, open the gig page, choose Basic, Standard or Premium, add any extras and choose Continue. On Confirm and pay, choose who's paying and how, then pay. Right after paying, answer the seller's questions and choose Submit requirements & start order. Belancer holds your money until you approve the delivery.
Before you start
- A Belancer account with a verified phone (asked before your first order). See verify your phone number.
- Your payment method: bKash, Nagad, Rocket, card or bank transfer in Bangladesh; card or PayPal elsewhere.
- Any files, logos or examples the seller will need.
Steps
1Compare packages
On the gig page, switch between Basic, Standard and Premium, or scroll to Compare packages. Check What's included, delivery time and revisions. Read reviews and the seller card (response time, languages).
2Add extras and continue
Tick any extras you want, such as Extra-fast delivery or Source file. Not sure? Choose Contact to message the seller first. Then choose Continue.
3Choose who's paying
Under Paying as, choose Personal or your Company (charged to the company). Invoices follow this choice.
4Choose how to pay
Under Payment method, pick one shown for your currency. See pay with bKash, Nagad, Rocket or card or pay with card or PayPal.
5Check the summary and pay
The Order summary shows the package, extras, delivery, revisions, any service fee and the Total. "Price locked at checkout" means later gig changes won't affect your order. Choose Pay and complete the payment.
6Send your requirements
After paying, you see "Tell the seller what you need". Answer each question, add Anything else? and files, then choose Submit requirements & start order. The delivery clock starts now.
What happens next
The order page shows Your next step and the due date. When the seller delivers, choose Approve & complete order or Request a revision. See approve work or request changes. After completion, you both leave reviews.
Troubleshooting
- "Payment wasn't completed." Nothing was taken and your order is saved for 24 hours. Try again or use another method. See payment not completed.
- "This checkout has ended." Start again from the gig.
- I forgot to send requirements. We remind you. The seller may start without them, but the result is better with clear answers.
- The order is late. Choose Cancel & get … back for a full refund, or message the seller.
- "Your company refused this payment." Your company's spend approval was declined. Ask your company's owner or finance person.
Good to know
- You can't buy your own gig, or one from your own agency or company.
- Need something different? Ask for a custom offer instead. See request a custom offer.
- Contact details are hidden in chat. Keep everything inside Belancer so your money stays protected.
Tip: Clear requirements are the best way to get great work: share examples you like, your audience, sizes, deadlines and anything to avoid.
Important: If a seller asks you to pay outside Belancer, don't. Report it. Payments outside Belancer aren't protected.
Questions and answers
Is my money safe when I buy a gig?
Yes. Belancer holds your payment as Payment Secured, not the seller. It's released only when you approve the delivery, or automatically if you don't respond in time.
When does the seller start working?
When you submit your requirements; that starts the delivery clock. Send them right after paying.
What if the seller is late?
You can cancel a late order instantly and get a full refund.
What if I don't like the delivery?
Choose Request a revision and say exactly what to change. You get as many revisions as your package includes.
What if I don't respond after delivery?
The order completes automatically 3 days after delivery. We remind you before that.
Can I order from my company account?
Yes. Under Paying as, choose your company. The invoice and order history go to the company.
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Related guides
- Payments and Belancer BalanceHow to pay on Belancer with bKash, Nagad, Rocket or a local card (BDT)Clients in Bangladesh pay in taka through SSLCommerz: bKash, Nagad, Rocket or a debit or credit card. Step-by-step checkout and fixes for failed payments.
- Payments and Belancer BalanceHow Belancer keeps your payment safe until the work is approvedWhen you pay on Belancer, the money is held safely, not given to the freelancer. It is released on approval, after a set time, or by a Belancer decision.
- Hiring on BelancerHow to approve work or ask for changes (gig delivery or milestone)Review a delivery or submitted milestone, approve to release payment, or ask for a revision with a clear list of changes. See what happens if you wait.
- Hiring on BelancerHow to request a custom offer and accept, change or decline itNeed something a gig's packages don't cover? Ask the seller for a custom offer, then accept and pay, ask for changes with your own price, or decline.
Still stuck?
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