How to sign in to Belancer (email, mobile or Google).

To sign in, go to belancer.com, choose Sign in, enter your email (or verified mobile number) and password, and choose Sign in. You can also choose Continue with Google. If you have two-step sign-in on, you then type the code from your authenticator app.

Before you start

• Your Belancer email, or your mobile number if you have verified it.
• Your password, or access to the Google account you signed up with.
• If two-step sign-in is on: your phone with the authenticator app, or a recovery code.

Steps

1Open the sign-in page

On belancer.com choose Sign in at the top. You see Sign in to Belancer.

2Enter your email or mobile number

In Email or mobile number, type your email (for example [email protected]) or your mobile (01XXXXXXXXX). Mobile works only after you've verified it.

3Enter your password

Type your password. Use Show to check what you typed. Tick Keep me signed in on your own device only. Then choose Sign in.

Tip: Signed up with Google? Choose Continue with Google instead of typing a password.

4Enter your two-step code (if asked)

If you see Enter your code, open your authenticator app and type the 6-digit code for Belancer, then choose Continue. Lost your phone? Choose Use a recovery code instead. You can tick Remember this device so you aren't asked again on this browser for 30 days.

What happens next

You see "Welcome back. Taking you to your next step…" and Belancer opens the page you were on, or your home page. If you signed in from a new device, we send a new sign-in alert by email so you can check it was you.

Troubleshooting

• "Wrong email, mobile or password." Check for typing mistakes and Caps Lock. Try your email instead of mobile. Still stuck? Choose Forgot password? See reset your password.
• "Too many tries." Sign-in pauses for 30 minutes after 5 wrong tries. Wait, or reset your password.
• "That authenticator code didn't work." Use the newest code and make sure your phone's time is set automatically.
• "For your safety, please set a new password before you sign in." Follow the link to set a new password with an email code.
• Google says the email already has an account. Prove it's yours with your password or an email code; then Google is linked.
• "We couldn't reach Belancer." Check your internet connection and try again.

Good to know

• One sign-in for every Belancer app. The same account works on belancer.com and Belancer's other apps. When you sign in once, the others open without asking again.
• Signing out. Open the account menu and choose Sign out. On a shared computer, always sign out when you finish.
• Mobile sign-in. Your mobile number works for sign-in only after you verify it with an SMS code. See verify your phone number.
• No password yet? If you signed up with Google, you can add a password later from Security settings, so you can sign in either way.

Important: Belancer will never ask for your password or codes by phone, SMS, WhatsApp or chat. Anyone who asks is a scammer.

Note: If a sign-in alert shows a device you don't know, choose No, secure my account. See devices and sign-ins.