How to reschedule or cancel a consultation call (and refunds).

To change a booked call, open it from My calls and choose Reschedule or Cancel call. You can move a call for free once if it's at least 24 hours away. Cancelling that early gets you a full refund; cancelling later refunds 50%.

Before you start

• Check how long is left before the call; the refund depends on it.
• Message the other person if you can. A short note is polite and avoids confusion.

Steps

1Open the call

Go to My calls and open the call under Upcoming.

2aReschedule

Choose Reschedule. On Pick a new time, Belancer shows free times. Pick one and choose Move the call. You see "The call was moved." Both sides get the new time in their own time zone.

2bCancel

Choose Cancel call. On Cancel this call? add a reason (optional) and choose Cancel the call. You see "The call was cancelled." and the refund amount.

3Unpaid bookings

If you hadn't paid yet, choose Give up this time to release the slot. Nothing was charged.

What happens next

• Refunds go to your Belancer Balance right away, unless you asked for your original payment method.
• The consultant cancels: you get a full refund.
• No-shows: if the consultant doesn't join, you're refunded in full automatically. If you don't join within 10 minutes, the consultant is paid.

Troubleshooting

• No free times in the next weeks. Message the consultant to agree a time, or cancel.
• Reschedule isn't offered. You've used your free reschedule, or the call is less than 24 hours away.
• I had a technical problem during the call. Use Report a problem on the call page before the payment is released. See report a problem.
• I was charged even though I couldn't join. If you didn't join within 10 minutes, the call counts as held. If there was a real problem, report it.

Good to know

• Changes show in the chat: every move or cancellation appears as a short note in your conversation, so both sides have the same record.

• Consultants: cancelling or not showing up hurts your record. A no-show refunds the client fully and adds a strike; repeated no-shows trigger a re-review.
• Times are shown in your time zone, with the other person's time too, so double-check before you confirm.
• Packs of sessions may come later; for now each call is booked on its own.

Tip: Add the call to your calendar when you book. Most no-shows happen because people simply forget.

Note: Reminders arrive before each call by email and notification.