How to cancel an order on Belancer (and get a refund).

You can stop an order in two ways. Cancel order works instantly with a full refund for the buyer before requirements are sent, or when the order is late. Otherwise, choose Ask to cancel: the other side has 48 hours to accept. If they decline or don't answer, a Belancer specialist decides. Delivered work can't be cancelled; use Report a problem instead.

Before you start

• Message the other side first. Many problems are solved with a quick chat, more time or a revision.
• Know your order's status: before requirements, in progress, late, or delivered.

Steps

1Open the order and the actions menu

Open the order from Orders and choose More actions.

2aCancel instantly (buyer, if allowed)

If you see Cancel order with "Full refund", the order hasn't started or is late. Choose it, add a reason if you like, and confirm Cancel & get … back. The money goes back right away.

2bAsk to cancel (both sides)

Choose Ask to cancel. Pick a reason, such as We agreed to cancel, Seller can't do it, Buyer isn't responding or Took too long, and write a message. Read What happens next, then choose Send request.

3The other side answers

They see the request with what happens If you accept, If you decline and No answer in 48 h. They can choose Accept & cancel (or Accept & refund for sellers) or Decline & send to Belancer with a reason.

4If it goes to Belancer

The order shows Under Belancer review. The money stays frozen as Payment Secured, and timers pause. You can Tell Belancer your side and add files. A specialist decides, usually within 2 business days, and you both get an email with the reason.

What happens next

When an order is cancelled, it shows This order was cancelled with the refund amount. Refunds go to the buyer's Belancer Balance by default, in the order's currency. Cancelled orders don't get reviews.

Troubleshooting

• "Cancel not allowed." The work was delivered. Use Report a problem. See report a problem.
• I sent a cancel request by mistake. Choose Withdraw request before the other side answers.
• I'm the seller and can't finish. Ask to cancel early with an honest reason; it's better for everyone than a late order.
• My refund isn't in my bank. By default refunds go to your Belancer Balance, instantly. If you asked for the original method, it can take a few working days, depending on the gateway.

Good to know

• Late orders: buyers can always cancel a late order instantly for a full refund. No dispute is needed.
• Unpaid orders are not orders yet: an unpaid checkout is kept for 24 hours, then closes without any charge.
• Contracts are ended, not cancelled. See end a contract.

Tip: Write the reason clearly and calmly. If Belancer reviews it, your messages are part of what the specialist reads.

Note: The full rules for late delivery, cancellations and refunds are in the order policy.