How to reset your Belancer password (forgot password).

If you forgot your password, choose Forgot password? on the sign-in page, enter your email, and choose Send code. Type the 6-digit code from your email, choose a new password and save it. You're signed in again, and every other device is signed out.

Before you start

• Access to the email on your Belancer account.
• If two-step sign-in is on: your authenticator app or a recovery code.

Steps

1Open Forgot password

On the Sign in page, choose Forgot password? You see Forgot your password?

2Ask for a code

Type your Email and choose Send code. You see "If an account exists for that email, we've sent a code." This message is the same for everyone, so nobody can use it to check who has an account.

3Enter the code

On Set a new password, type the 6-digit code from the email. It works for 10 minutes. If it expired, choose Resend code when the countdown ends.

4Choose a new password

Type it in New password and again in Repeat new password. Use at least 8 characters with a number and a symbol. Don't reuse a password you use anywhere else.

5Enter your authenticator code (if asked)

If two-step sign-in is on, type the code from your app in Authenticator code, or a recovery code.

6Save

Choose Save new password. You see Password changed: "Other devices are signed out." Choose Sign in if you're not signed in automatically.

What happens next

• We email you that your password changed. If that wasn't you, contact support right away.
• Withdrawals and payout-account changes pause for 24 hours, to stop anyone who stole your password from taking your money.

Troubleshooting

• "Wrong code." Use the newest email; asking for a new code cancels older ones.
• "This code no longer works." Too many wrong tries. Ask for a new code.
• "You've asked for too many codes." You can ask 5 times an hour. Try again later.
• "You've used this password before on this account." Pick a new one.
• "The two passwords don't match." Retype both carefully; use Show to check.
• I no longer have access to my email. Contact support. We'll verify your identity before helping.

Good to know

• Reset or change. If you know your current password and are signed in, use change your password in Settings › Security. Use reset only when you have forgotten it.
• Strong password tips. Use a short sentence you can remember, mixed with numbers and symbols. Don't use your name, phone number or birthday, and don't reuse your email password.
• Old Belancer users. If you used Belancer before and never set a password (for example, you only used Google), you'll be asked to set one with an email code the first time you sign in.
• Watch for fake reset emails. Real Belancer emails never ask you to reply with a code or password, and their links go to belancer.com.

Important: Belancer will never ask you for this code. Don't share it, even with someone who says they're from Belancer.

Tip: After resetting, turn on two-step sign-in so a stolen password alone can't open your account.