Payments and Belancer Balance
How to pay on Belancer with a card or PayPal (USD, outside Bangladesh)
In short. Clients outside Bangladesh pay in US dollars with a debit or credit card through Stripe, or with PayPal. How checkout works and what to do if a payment fails. It takes 6 steps: Go to checkout; Choose who's paying; Pick card or PayPal; Check the order summary; Finish the payment.
Updated October 3, 20263 min read6 steps
- Clients
- Companies
On this page
If your account is outside Bangladesh, Belancer charges you in US dollars (USD). At checkout you can pay with a Debit or credit card through Stripe or with PayPal. Your money is then held safely as Payment Secured and released to the freelancer only when you approve the work. Prices never switch to taka for you, and the freelancer is paid in the same USD you paid.
Before you start
- A card that allows online payments in USD, or a PayPal account.
- Your account country set correctly. It decides your currency. See account country and currency.
- A verified phone number (asked before your first order).
Steps
1Go to checkout
From a gig, a custom offer or a milestone, continue to Confirm and pay.
2Choose who's paying
Under Paying as, choose Personal or a company you belong to. Paying as a company puts the company on the invoice and counts toward its spend limits.
3Pick card or PayPal
Under Payment method ("Charged in USD, the currency of your account"):
- Debit or credit card: "Visa, Mastercard, Amex and more, through Stripe".
- PayPal: "Pay with your PayPal balance or a linked card".
4Check the order summary
The Order summary shows the price, any extras, the client service fee as its own line ("Belancer's client fee for payments in USD") and the Total. Choose Pay.
5Finish the payment
- Card: enter your card details. Your bank may ask for a one-time code (3-D Secure).
- PayPal: sign in to PayPal and approve the payment.
6Back on Belancer
You return to Belancer automatically and see Confirming your payment for a moment. Then your order starts and you're asked to send your requirements.
What happens next
You receive an email receipt, and an invoice appears under Statements & invoices. The work amount is held as Payment Secured until you approve the delivery or milestone. After your first payment, freelancers see Payment verified on your client profile, which helps you get better proposals.
Troubleshooting
- "Card payment wasn't completed." You closed the window, or the bank check timed out. No money was taken; your order is saved for 24 hours. Choose Try Debit or credit card again or Use another method.
- "The payment was declined by your bank or wallet." Your bank refused it, often for international or online limits. Call your bank or use PayPal.
- "That company pays in another currency." The company's country uses BDT. Pay as Personal or ask the company owner.
- A pending charge stays on my card after a failure. It's a temporary hold by your bank and falls away by itself.
- I see a charge in another currency on my statement. Your card or PayPal converted from your home currency. Belancer only charges USD.
Good to know
- Refunds go to your Belancer Balance in USD by default; you can ask for the original card or PayPal instead. See refunds.
- Chargebacks: please contact us before disputing a charge with your bank. A chargeback can pause your account while it's checked.
- One currency per account: you can't mix USD and BDT payments on one account.
Important: Only pay through Belancer's checkout. Paying a freelancer by PayPal or card outside Belancer isn't protected and is against the rules.
Tip: If your bank often blocks online payments, PayPal is usually the quickest way to pay.
Questions and answers
Which methods can I use outside Bangladesh?
A debit or credit card (Visa, Mastercard, Amex and more) through Stripe, or PayPal using your PayPal balance or a linked card.
Can I pay in my own currency, like GBP or EUR?
Prices and payments on Belancer are in USD for accounts outside Bangladesh. Your card or PayPal may convert from your own currency at their rate.
Is there a client fee?
Yes, for USD payments a client service fee of 5% is shown as its own line at checkout before you pay.
Why can't I pay with bKash?
bKash, Nagad, Rocket and bank transfer are only for accounts in Bangladesh, which pay in BDT.
Does Belancer store my card?
Card details are entered with Stripe and handled by Stripe. Belancer doesn't see or keep your full card number.
Will I get an invoice for my company?
Yes. Every payment gets an invoice under Statements & invoices. Pay as your company to have its name on it.
Was this guide helpful?
Related guides
- Payments and Belancer BalancePayment wasn't completed or didn't go through: what to doYour payment on Belancer failed, was cancelled or timed out? Here's what each message means, whether money was taken, and how to try again safely.
- Payments and Belancer BalanceHow Belancer keeps your payment safe until the work is approvedWhen you pay on Belancer, the money is held safely, not given to the freelancer. It is released on approval, after a set time, or by a Belancer decision.
- Getting startedWhy is my Belancer account in BDT or USD? Account country explainedYour sign-up country sets your currency and payment methods for good: Bangladesh pays in BDT, everyone else in USD. Nothing is ever converted.
- Fees, credits and documentsBelancer fees: what freelancers and clients payBelancer's fees in plain words: the freelancer fee on each service, the client service fee by currency, withdrawal fees and how fees are locked on each order.
Still stuck?
Talk to a real person, in Bangla or English.
Live chat opens soon. Send us a message instead.