Warnings, strikes and restrictions: how account health works.

Belancer uses a clear ladder so that breaking a rule has predictable results. The first issue is usually a warning. More strikes lead to a restriction, then a suspension review by a person. Each strike names the policy that was broken and links to the item. Strikes stop counting after a while, you can appeal each one once, and your open orders and earnings are protected throughout.

Before you start

• Open Account health from your account menu to see where you stand.
• Read the policy named on any warning or strike. See acceptable use policy.

Steps

1Check your account health

Account health shows "Your account is in good standing", "You have a warning", "Your account is restricted", "suspended" or "closed", with counts of Strikes and Warnings.

2Understand the ladder

Under How strikes work:

• Warning: nothing is limited, but another issue can limit your account.
• Restriction at 2 strikes: some actions are paused for 7 days.
• Suspension review at 3 strikes: a Trust & Safety person reviews the account.

Severe cases, such as fraud, ID document fraud or threats, can go straight to suspension review.

3See what's limited

What is limited right now lists paused actions, for example new proposals, offers, gigs, or messages to new people. "Open orders, delivering work and your earnings are not affected."

4Appeal if you think it's wrong

Choose Appeal next to the strike, before "You can appeal until" the date. Explain what happened and add files. Choose Send appeal.

5Wait for the decision

You see Appeal in review. Outcomes: Removed on appeal (strike deleted, restriction lifted, item restored) or Appeal upheld · final.

What happens next

A restriction ends automatically on its date. A strike shows No longer counts after 180 days. If an appeal is overturned, everything goes back as it was.

Troubleshooting

• "You can't use … right now." That action is paused by a restriction. See the date in the banner.
• "Withdrawals are on hold while our team reviews your account." This is a rare safety hold; contact support.
• "The time to appeal has passed." Appeals are only open in the window.
• "To appeal, appeal the strike that caused this." Restrictions are appealed through their strike.

Good to know

• Suspended or closed accounts can still sign in to a limited page to appeal and withdraw Available earnings, unless a hold applies.
• Common causes: sharing contact details, asking for payment outside Belancer, spam, copied work, fake reviews, harassment.
• Lost disputes can also lead to warnings and strikes. See disputes.

Tip: Most strikes come from moving chats or payments off Belancer. Keep everything on Belancer and you'll rarely see one.

Note: You're never told who reported you, and the people you report are never told it was you.