Safety and disputes
Report a problem, how Belancer decides, strikes and appeals, and how to avoid scams.
6 guides
- Disputes: what happens after a report, and Belancer's decisionAfter a report, the money is frozen and a Belancer specialist reviews the order. Both sides add their side; the specialist decides how the money is split.
- How to report a problem with an order, milestone or consultationSomething went wrong with the work? Use Report a problem: only that item's money is frozen, timers pause, and a Belancer specialist helps you sort it out.
- How to report a profile, gig, project, message or reviewSee something that breaks Belancer's rules? Report a profile, gig, project, message or review in a few taps. Reports are private; follow them in My reports.
- Stay safe on Belancer: how to spot and avoid scamsCommon scams freelancers and clients meet online, the warning signs, and the simple rules that keep your money and account safe on Belancer.
- Warnings, strikes and restrictions: how account health worksWhat a warning, strike, restriction or suspension means on Belancer, what's limited, what keeps working, when strikes stop counting and how to appeal.
- Why phone numbers, emails and links are hidden in chatsBelancer always hides phone numbers, emails, outside links and off-platform payment requests in chats and proposals. Why, what's hidden and how to share work.
Other topics
- Getting startedWhat Belancer is, how to join, sign in and find what you need.7 guides
- Account and securityPasswords, two-step sign-in, phone checks, devices and closing your account.6 guides
- For freelancersBecome a seller, verify your ID, build your profile, find work and earn badges.10 guides
- GigsCreate, price, publish and manage gigs, and send custom offers.7 guides
- Projects and proposalsSend proposals with credits, seal your bid, edit or withdraw, and NDA projects.4 guides
- Orders, contracts and milestonesHow orders and contracts run: milestones, hourly weeks, delivery, changes and reviews.7 guides
- Hiring on BelancerBuy gigs, post projects, choose and hire freelancers, fund milestones and approve work.10 guides
- Managed projectsTell us the job in a few lines or a voice message, and a Belancer project manager runs it.3 guides
- Consulting and mentoringBook paid one-to-one calls with vetted experts, or offer your own.5 guides
- Companies and agenciesHire as a company with a team and spend limits, or sell as an approved agency.6 guides
- Payments and Belancer BalancePay with bKash, Nagad, Rocket, card, PayPal or bank transfer; held money, refunds and USD to BDT.8 guides
- WithdrawalsWithdraw your earnings to bKash, Nagad or your bank, and understand limits and checks.5 guides
- Fees, credits and documentsBelancer fees, credits for proposals, statements, invoices and earnings certificates.6 guides
- Messages and supportChat and call inside Belancer, control notifications, and reach our support team.4 guides
- Policies explainedWhat Belancer's terms and policies mean for you, in plain words, with links to the full texts.6 guides
- Find your wayFind your next step, tell us what you can help with, and see who we recommend and why.4 guides
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