How to report a profile, gig, project, message or review.

If you see a profile, gig, project, message or review that breaks Belancer's rules (a scam, harassment, spam, copied work, fake reviews, a service that isn't allowed, or contact details being shared), you can report it. Every report is read by our Trust & Safety team. Your report is private: the person is never told who reported them.

Before you start

• Sign in. Reporting needs an account.
• If it's about work on an order (late, wrong, poor quality), use Report a problem on the order instead. See report a problem.
• Take a screenshot if it helps show the issue.

Steps

1Find the report button

Look for the flag or menu on the item:

• Report this profile
• Report this gig
• Report this project
• Report this message (from the message menu)
• Report this review

2Pick what's wrong

Under What's wrong? choose a reason. The list depends on the item. For a message, for example: scam or outside payment, harassment, spam, contact sharing, or other. For a gig: income promises, copied work, services not allowed or misleading prices.

3Add a note and screenshots (optional)

Under Anything else we should know? add a short note. Under Screenshots (optional) add up to 3 images or PDFs.

4Send

Choose Send report. You see "Thanks, our team will review it."

5Block if you need to

After reporting a person or message, you can also block them so they can't message you again.

What happens next

Reports on the same item are grouped, and scam and outside-payment reports get high priority. Our team may remove the item, ask the owner for changes, or give a strike. When it's reviewed, you're told in My reports: "Our team has reviewed it and took action where needed."

Troubleshooting

• "You reported this on …" You've already reported it. Follow it in My reports.
• "Pick a reason." A reason is required.
• "This file is too large." Use a smaller screenshot.
• "This file failed the virus check." Try another file.
• I hit the daily limit. Try again tomorrow, or contact support for urgent safety issues.

Good to know

• Evidence is kept: for messages, the message and the conversation around it are saved with the report, so deleting it doesn't remove the evidence.
• False reports: reporting in bad faith over and over is noticed by staff.
• Visitors see a sign-in prompt and are brought back after signing in.

Important: If you feel in danger, contact local emergency services first. Then report on Belancer.

Tip: Report the exact message or item, not just the profile. It helps the team act faster.