How to delete your Belancer account or get a copy of your data.

You can ask Belancer for a copy of your data at any time, and ask us to close your account when you leave. Download my data and Delete my account buttons in Settings are coming soon; until then, send our team a message from the help centre and we handle it for you. We always check it's really you first.

Before you start

• Withdraw your money first. Any money in Payment Secured, Pending or Available blocks closing. See withdraw to bKash. USD can't be withdrawn yet, so if you have USD, say so in your message and we'll explain your options.
• Finish or close open orders, contracts and disputes.
• Agency owners must hand over or close the agency. Company owners must hand ownership to someone else.

Steps

1Open Send us a message

At the bottom of this page (or any help page), under Still stuck?, choose Send us a message.

2Choose My account and say what you need

Fill in your name and the email of your Belancer account. Under What is it about? choose My account. In Your message, say whether you want a copy of your data, your account closed, or both.

3Send and confirm it's you

Choose Send message. You get a request number. We reply by email and may ask you to confirm with a code sent to your account's email or phone.

4Get your data or a closing date

For a data copy, we send a download link by email. For closing, we tell you what (if anything) must be finished first, then the date your account closes.

What happens next

When your account closes, you're signed out and get a confirmation email. Your profile and gigs are removed. Reviews you wrote stay as "Former Belancer user". Payment records and invoices are kept for 7 years, as the law requires, then deleted.

Troubleshooting

• "Money in your Balance." Even a small Pending amount blocks closing. Wait until it becomes Available, then withdraw it.
• I own an agency. Hand over or close the agency first. See start an agency.
• I didn't get a reply. Check spam for an email from Belancer. Requests are answered within 30 days.
• I can't sign in. You can still send the message signed out. Use the email of your Belancer account so we can find it.

Good to know

• Taking a break instead? Freelancers can pause their gigs without closing the account. See taking a break.
• Stop emails only? Switch off news and offers in notification settings without deleting anything.
• Company data. A company's orders, invoices and team stay with the company when one member closes their personal account.
• Legal holds. If your account is part of an open dispute, fraud check or legal request, related records are kept until it's resolved.
• Coming soon: Download my data and Delete my account in Settings, with a cooling-off period to change your mind.

Note: You can also ask us to correct your data or stop marketing messages, the same way. See privacy and cookies.

Important: Closing your account doesn't cancel what the law requires us to keep, and it can't be used to avoid an open dispute or refund.